Support
Frequently asked questions
Everything clients ask most often. If your question is not here, our team answers within 15 minutes during market hours.
How does NovaTrade make money?+
A small trading fee on executed orders and a performance share on managed investment plans. There are no hidden spreads and no deposit fees.
Where are the live prices from?+
Every price, chart and 24-hour change in the app is streamed from live public market data and refreshes continuously. Nothing is simulated.
How do deposits work?+
Choose one of the deposit wallets published by our treasury team, send the asset, then submit the transaction reference. Our team verifies it on-chain and approves the credit to your balance.
How fast are withdrawals?+
Withdrawal requests are reviewed by the treasury team, typically within a few hours on business days. Funds are locked while a request is pending so your balance can never be double-spent.
Do I need identity verification?+
Yes for withdrawals. KYC protects you and lets us meet AML obligations. You can deposit and explore the platform while verification is in review.
Is there a practice mode?+
Yes. Every account includes a sandbox with a simulated balance and live market prices, so you can test strategies without risking real funds.
Still need help?
Open a support ticket from your dashboard or message our team directly.